I have known Mrs. Penny Neil for many years. She has been such an incredible support and encouragement to me. Thanks to her, I now own over three and a half acres of beautiful land. She not only helped me negotiate the purchase of the land, but she continued to assist me even after I became a landowner. I am so blessed to have someone like her who is willing to continue to help me.
We wanted to take time to note our deep appreciation for all the gracious and professional help you provided to us over the past 3+ years or so. We not only enjoyed having you as a great realtor, but also enjoyed developing a friendship. Having encountered you while pursuing an internet real estate listing when you were on call as the contact, it seemed a providential connection. It turned out that you helped us through 5 property transactions. Are we ever glad that we encountered you! You reduced our anxiety immensely as you patiently answered all our questions, listened to our concerns, found and referred us to needed resources, creatively figured out a way to sell our hard-to-sell very rural property, advised us as needed, provided the targeted auto internet listings, interceded with problems to guide us through meeting the various deadlines to get to settlements. For all the changes we made, you made it smoother than we ever imagined it could be. It was apparent that great customer service was more important to you than just personal financial gain. How refreshing and rare! We extended ourselves physically to the max in getting properties ready to sell and in searching for the right home, and then a long move, so having your accessible assistance available as needed meant no extra battles with which we would not have had the energy to face. Thankfully we have been blessed with the home we need on the right-size interesting lot in a quiet neighborhood. It does feel good to have our land and home together. We started working on cleaning up our large yard this year and still have lots of projects waiting. I do not think we will ever get bored here and that is especially valued during this Pandemic. We are in the process of doing some inside upgrades as well. As the season of Thanksgiving nears, you deserve being reminded what a blessing you are to us and what an important part you have played in getting us into the right home. You really are the best realtor ever! Hopefully after the Pandemic risks subside and we get a few more projects done, we can have you over. Please forward a copy of this letter to your immediate and regional managers, so they may have client feedback about your excellent, gracious professionalism. MKB is privileged to have you as a realtor. Fondly wishing you Happy Holidays!